Context

When logging into the Production Astra Dashboard or Sandbox Astra Dashboard, users are sent a verification email to complete the login process. In some cases, users may not receive this email, even though it has been successfully sent by Astra.

Answer

If a user is not receiving the Astra Dashboard verification email, the issue is most likely caused by email filtering on the recipient's end and not a problem with Astra's email delivery.

Please take the following steps to resolve the issue:

1. Ask the user to check their spam and junk folders to see if the email was filtered there.

2. If the email is not in spam or junk, contact your organization's IT administrator (the team that manages the affected users' email inboxes) and ask them to allowlist the sender address login@astra.finance.

Note that the ".finance" domain is sometimes flagged as spam by email security filters, which can prevent the verification email from reaching the user's inbox. Ensuring login@astra.finance is removed from any filters or added to an allowlist should resolve the issue.