How to search for a Transfer in the Astra Dashboard

Last updated: July 6, 2026

Navigate to the Astra Dashboard

Navigate to one of the Users involved in the Transfer

https://knowledge.astrafi.com/articles/3778033536-how-to-search-for-a-user-in-the-astra-dashboard

On the User Details View click on the Transfers Tab

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Scroll down and adjust the search parameters

The example image below shows searching for Transfers sent to a specific destination user_id associated with a John Smith

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Click on the desired Transfer's transfer_id to view the Transfer Details page

You can optionally copy the transfer_id here by clicking on the copy icon to the right of the link.

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On the Transfer Details page, copy the transfer_id by clicking the copy icon

When interfacing with Astra Support, you'll need to provide the transfer_id when discussing a User's Transfer.

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The Transfer Details page also shows additional details as you scroll down the page

  • The Failure Reason will be visible for Transfers with a failed status.

  • The Transfer Timeline will show all the steps of the Transfer's lifecycle

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